Quality Books for Quality Education... Since 1979


Customer Service Officer

Bandar Baru Bangi

Job Descriptions:
  • Provide accurate and appropriate information or assistance to all walk-ins, incoming-calls and email enquiries;
  • Patiently attend to customers’ enquiries and feedback accordingly;
  • Ensure and enhance customer satisfaction;
  • Liaise with internal and external parties for effective solutions to problem resolution;
  • Perform general administrative duties.
Job Requirements:
  • Minimum a Diploma/Degree in any field with at least 1 year experience in front office / customer service;
  • Excellent communication and customer relation skills;
  • Pleasant personality, professional and customer oriented;
  • Required language(s): Bahasa Malaysia, English and Chinese;
  • Ability to speak Mandarin is an added advantages;
  • Ability to build rapport with customers and to understand their needs;
  • Applicants must be willing to work in Bandar Baru Bangi.


Interested candidates are requested to write in with a detailed resume stating qualifications, work experience, current and expected salary with a recent passport-sized photography (n.r) to:

Human Resource Department
Pelangi Publishing Group Bhd
No. 66, Jalan Pingai
Taman Pelangi
80400 Johor Bahru, Johor

Tel: 07-331 6288
Fax: 07-332 9201
Email: hr@pelangibooks.com